The Four Main Behavioural Types

and how they will react to homeworking

Group D

Primary character trait is “Dominance”

This group will tend to be confident and driven. They  will also be quite self-motivated, self-sufficient, and  likely to enjoy being more autonomous. This group is  likely to transfer smoothly to homeworking.

to manage and support this group when  working from home

  • They can be quite focused and assertive so they will want to quickly understand the process, then get on with the transition so they can re-focus on their work.
  • They may be quite demanding on equipment or services they require to support their work goals and objectives in the homeworking environment.
  • As they will tend to have an emphasis on their efficiency, they will not require constant communication.
  • Any communication during homeworking should be succinct, efficient, time-disciplined and well organised.
  • In a homeworking environment this group will tend to set their own demanding work schedule and stick to it.
  • This group will tend to focus on their company’s reason and facts for needing to work from home, and not their personal feelings.
  • In communication, give recognition to their work ideas or successes, not to them personally.

Group I

Primary character trait is “Influence”

Communication and interaction are at the core of this  group. They will tend to suffer loneliness very quickly  and could become depressed if not kept motivated.  Homeworking could become challenging and demoti-  vating after a relatively short period of time.

Suggestions to manage and support this group when  working from home

  • This is a very positive, enthusiastic and friendly group and will feel the isolation of homeworking more than all other groups.
  • They are likely to appear the most enthusiastic of all the groups in the idea of transferring to homeworking, but the lack of team interaction will  soon take its toll.
  • Being very gregarious and tactile by nature, they are likely to leave their work and gravitate towards others in the house.
  • Regular daily contact is essential with this group, not only by the company, but also by work colleagues and those in their team. Constant interaction is  absolutely key.
  • In communication with them, try not to argue or be negative: instead explore alternative positive solutions. Their greatest fear is rejection, which will  be heightened when working on their own.
  • Video conferencing should be used for communication with work and colleagues when possible.
  • Summarise conversations in writing with what you both agree upon.

Group S

Primary character trait is “Steadiness (Pace)”

This group is good at dealing with repetitive tasks but  could quickly become stressed and anxious at being  away from a supportive and secure office environment.


Suggestions to manage and support this group when  working from home

  • This is a very security conscious group that doesn’t like taking risks. You must try to support their worries and concerns about leaving the security of the office.
  • Working away from the office will be very stressful as the office is seen as a secure and comfortable environment.
  • They will tend to question the transition process, but only in order to clarify and verify.
  • Should you disagree with their resistance, do not debate facts and logic. Discuss personal opinions and feelings as their caution is most likely to come from  significant worry and insecurity.
  • Show them that you are actively listening, and you are open in your discussion.
  • They like guarantees that action will involve a minimum of risk; offer personal assurances of support.
  • Set clear goals and required levels of achievement for them at home.
  • Communication should be via a regular 1-2-1 (not group) and aimed at reassurance that they are doing a good job.

Group C

Primary character trait is “Compliance (attention to detail)”

Providing the transfer is structured, thought-out and  staff have a specific home office area in which to work  undisturbed, the transition to homeworking for this  group should not present too many problems.

Suggestions to manage and support this group when  working from home

  • They are prepared, unhurried, organised and punctual, so they will expect to see the process of moving to homeworking has been thought out and  carefully planned.
  • They will look for precedents or policies to support the decision that transferring to homeworking is workable.
  • Their organised and thoughtful approach will need supporting throughout the homeworking period.
  • Being time-disciplined and systematic, they will expect a consistent contact time for daily work reviews.
  • They like things in writing, so follow up discussion with a detailed email.
  • Do not rush their decision-making process.
  • They like guarantees that their actions cannot back- fire.
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